Roofing Administrative Coordinator
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Roofing Administrative Coordinator
- Company: Precise Roofing Systems
- Location: Houston, TX (North Houston Area)
- Employment Type: Full-Time
About Precise Roofing Systems
Precise Roofing Systems is a fast-growing, systems-driven roofing company focused on high-quality residential and commercial roofing solutions. We operate with speed, precision, and accountability—leveraging technology, automation, and strong operational processes to dominate our market.
We are not a “sit around and wait” company. We move fast, expect ownership, and reward performance.
Roofing Administrative Coordinator: Responsibilities & Impact
We are hiring a Roofing Administrative Coordinator to serve as the operational backbone of our company. This role is responsible for managing customer communication, job coordination, CRM accuracy, and internal workflows to ensure every job runs smoothly from lead to completion.
You will directly impact revenue, customer experience, and team efficiency.
Core Responsibilities
1. Lead & Customer Management
- Respond to all inbound leads (calls, forms, Facebook, Google) within 5 minutes
- Schedule inspections and appointments for sales reps
- Maintain consistent communication with homeowners throughout the job lifecycle
- Handle inbound calls and route appropriately
2. CRM & Data Management (Roofr / Systems)
- Accurately enter and update all customer and job data in CRM
- Track job status: lead → inspection → insurance → approval → production → completion
- Ensure zero data gaps or missed follow-ups
- Maintain pipeline visibility for leadership
3. Job Coordination & Scheduling
- Coordinate inspections, adjuster meetings, and production schedules
- Communicate with crews, sales reps, and homeowners
- Confirm appointments and reduce no-shows
- Manage calendars and dispatch efficiently
4. Insurance & Documentation Support
- Assist with claim documentation and file organization
- Upload photos, estimates, and reports into CRM
- Help ensure all required paperwork is complete before production
- Communicate with homeowners about next steps in claims process
5. Follow-Up & Automation Execution
- Execute follow-up sequences (SMS, email, calls)
- Ensure no lead or job goes cold
- Trigger automations and campaigns as needed
- Reactivate old leads and past customers
6. Reputation & Customer Experience
- Request reviews from completed jobs
- Handle customer concerns and escalate when needed
- Ensure a smooth, professional experience from first contact to final invoice
Key Performance Indicators (KPIs)
- Speed-to-lead response time (<5 minutes)
- Appointment booking rate
- CRM accuracy (no missing data)
- Job progression speed (no bottlenecks)
- Customer satisfaction & review generation
Required Skills & Experience
- 2+ years in administrative, dispatch, or coordinator role (roofing/construction preferred)
- Experience with CRM systems (Roofr, JobNimbus, AccuLynx, or similar)
- Strong communication skills (phone, text, email)
- Highly organized with attention to detail
- Ability to multitask in a fast-paced environment
- Tech-savvy and quick to learn new systems
Preferred (But Not Required)
- Roofing or insurance claim experience
- Experience with:
- Telnyx / 3CX
- Gravity Forms
- Microsoft 365
- Zapier or automation tools
Work Style Expectations (Non-Negotiables)
- Fast response times—speed is revenue
- Extreme ownership—no dropped balls
- Systems-first thinking—follow process, improve process
- High accountability—track everything, measure everything
- Clear communication—internally and externally
Compensation
- Competitive base salary (based on experience)
- Performance bonuses tied to KPIs
- Opportunity for growth into Operations Manager role
Why Join Precise Roofing Systems
- High-growth environment with clear systems
- Direct impact on company success
- No bureaucracy—execution over meetings
- Opportunity to grow with a scaling company
How to Apply
Submit your resume along with a short video (1–2 minutes) explaining:
- Your experience in admin/coordination roles
- How you stay organized under pressure
- Why you would be a strong fit for this role